Huy's Notes
Active Listening

Active Listening

First, we need to understand the different between [Listening and Hearing].

Active Listening is a process to engage and empathize with the speaker when they're talking about something.

The most important part of active listening is to:

  • Try to understand the topic you're listening from the speaker's point of view, not your point of view. Try to stop yourself from thinking about how you gonna response.
  • Response to the speaker to let them know you're engaged and understand what they said. By either nonverbal (nodding, mh-hmm,...) and verbal feedback (asking questions, suggesting ideas periodically, follow up, rephrase what they just said in your own language,...)

If it's a meeting, have some preparation before joining it, stay engaged and put off every distraction (phone, computer,...), turn on your camera.

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References:

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